TheHeer.com offers an elite range of Garments, particularly
created to suit a customer's individual taste and requisite.
Garment orders are based on the measurements/sizes that you give
on our website or by email. The Heer will not be liable for any
inaccuracies in the final product (your custom order) in lieu of
the measurements provided. Please remind that before dispatching
any order, we take snap and record videos of every measurement
part of the dress and keep them in evidence so that if any
misfit case arises we first examine it by checking measurements
from our records. We do not agree to returns or exchanges of
custom orders. If they are sent erroneous, defective or not fit
in accordance to the size ordered we'll offer you a free
Refund, Returns Policy for Garments
We are not offering a refund as every garment orders are based on the measurements/sizes/colour/customerization that you provide on our website by email, phoneor fax. TheHeer will not be responsible for any inaccuracies in the final product (your custom order) in lieu of the measurements provided. Please note that before dispatching an order, we take photographs and record videos of each measurement part of the dress and keep them in record so that if any misfit case arise we first investigate it by checking measurements from our library. We do not accept returns or exchanges of custom orders. If they are sent incorrect, defective or not fit in accordance to the size ordered we'll offer you a free fix.
Refund,Returns Policy for other Items
At TheHeer, we want you to be delighted every time you shop with us. are not offering a refund but uou can always fix/change items if they are defective or sent incorrect. Please know that you must provide us a written record of the reason forfix or change within 24 hours of receiving the item. Custom, Oversize, or hazardous items cannot be change/fix. Items that have been used will not be accepted as fix/change. Items which have any stains, emit, body odours or perfume scents, have any kind of marks, damages or water stains will not be accepted for change/fix
There is no refund for shipping and handling charges.